Showrooms
Main Purpose of the Job
To achieve an agreed level of sales by providing a first-class service and experience for all customers through understanding and meeting their needs and demonstrating the core values of the company and our brand partners.
Key Responsibilities and Accountabilities
- Achieve an agreed personal sales target and contribute to the showroom’s overall targets.
- Offer high levels of customer service in line with DMR’s ‘Standard of Selling’ guidelines, by listening and understanding the needs of DMR’s clients, proactively providing the right solutions.
- Liaise with Head Office, other showrooms and suppliers as required.
- Contribute to achieving the team goals through co-operation, remaining flexible, maintaining team spirit and generating ideas to maximise the performance of the team.
- Represent and promote DMR and our brand partners by attending external events when required.
- Identify future sales opportunities and build appropriate relationships with contacts and clients.
- Collect and accurately process data and information about clients, sales and stock levels.
- Create and maintain a high level of showroom presentation – displays, cleanliness and personal appearance.
- Process and safeguard all monies in accordance with Company Procedures and Money Laundering Regulations.
- Maintain and uphold the company’s procedures towards the security of clients, colleagues and product.
- Perform administration tasks as required (e.g. handling post, repairs, emails)
Retain and demonstrate up-to-date product knowledge and competitor awareness. - Undertake training and seek to improve personal performance.
- Fulfil personal Health and Safety responsibilities and towards customers.
- Ensure confidentiality in relation to client and company data and information.
Essential skills and experience
- Minimum 2 years experience in a similar role within a luxury sales environment.
- Proven track record of achieving sales target as an individual and as part of a team
- Ability to build and maintain new client relations
- Commercial awareness, picking up on current and new trends
- Excellent eye for detail when merchandising achieving a ‘glowing’ showroom environment
- Attitude of a self starter who takes initiative to increase sales
- Impeccable spoken and written English
- Flexible approach to shift work during seasonal periods and covering other stores
