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Patek Phillipe

COVID-19 Policy

We understand that it is crucial for our clients and their families to receive the very best service from our teams of helpful experts. Always striving to go the extra mile, now it is more important than ever to ensure that the safety of our clients and colleagues is our priority.

As we reopen our showrooms to welcome back our friends on Monday 15th June, our teams have worked hard to make all visits to DMR safe and enjoyable.

PLEASE BE PATIENT

Longer waiting times are expected initially after reopening across our showrooms. To avoid this, we would recommend booking an appointment. You can do this by emailing your local showroom today.

HOW WE’RE CHANGING…

CLIENT HYGIENE

Upon entry to the showroom, clients will be asked to sanitise their hands using the equipment provided.

SHOWROOM SAFETY

Serving spaces within our showrooms are now equipped with screens to ensure safe interactions between our colleagues and friends. Following all sales presentations, all products and serving spaces will be cleaned thoroughly before we welcome another client.

VIRTUAL APPOINTMENTS

To assist our showroom teams in social distancing, members of the DMR team will now be arranging virtual appointments for those who are unable to visit our showroom. To arrange a virtual appointment, contact your local DMR showroom by email today.

HOME DELIVERY

We will be expanding our home delivery service to assist clients who wish to make a purchase without visiting our showroom. To discover whether we can help you with this service, contact your local DMR showroom.

AFTER SALES

Initially after reopening, we will be prioritising the repair of DMR jewellery and Rolex watches. One of DMR’s helpful experts will assist in booking your repairs in from a designated repair reception within our showroom.

Click here to download DMR’s
full COVID-19 policy.

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VIEW OUR PRIVACY POLICY HERE