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020 7538 2332 9am - 8pm
Patek Phillipe

Click & Collect

Click & Collect orders are usually despatched within 2-3 days and will be delivered to your
chosen showroom within 48 hours of despatching your order. Occasionally your order may
take a little longer, but if that’s the case we will contact you by telephone or email and let
you know.
When your order has arrived at your chosen showroom, one of our helpful experts will
telephone you to arrange a convenient time for you to collect your purchases.

WHAT DO I NEED TO COLLECT MY ITEM?

To protect your purchases, only the person whose name is on the order will be able to
collect the item. You will also need to bring the following documents with you when
collecting your order from your chosen showroom:

  1. Your order email – digital or printed
  2. The original payment card (used to verify your order where a card payment has been
    made)
  3. Two forms of identification
    1. Photo ID – Either a current passport, driving licence or a UK National ID card
      and
    2. Paper ID – A utility bill or bank statement from within the last 3 months

Click & Collect is unavailable for orders paid on Interest Free Credit or Paypal.

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