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Privacy Policy - David M Robinson

Privacy Policy - David M Robinson

Introduction

David M Robinson Ltd holds and processes a range of information about its clients, and other persons who may be interested in David M Robinson Ltd’s services.

This privacy notice applies to all David M Robinson Ltd’s operations and explains the type of information that we process, why we process it and how that may affect you.

We may update this privacy notice from time to time, and will post any revised notice on this webpage. Where appropriate we may notify you by email or by a notice on our website that our privacy notice has changed but we recommend that you check this page regularly. Any changes will be immediately effective on posting.

What information do we collect about you?

Most of the personal data we process about you comes directly from you (whether face to face, over the telephone, on a paper form, by email or online) for example:

  • when you make a purchase in store, or online;
  • when you bring in an item for repair, or ask us to produce a valuation;
  • when you express an interest in purchasing an item, to one of our staff or representatives;
  • when you sign up on davidmrobinson.com to receive news and mailers via email.

Your image may be collected automatically when you visit our premises, via CCTV. CCTV is in use for security reasons, to protect our staff, clients and property. Photography takes place at events, which means that your image may be used for social media or marketing purposes. If you are not happy for your image to be used in this way, you must make yourself know to a member of David M Robinson staff.

Website usage is collected using cookies.

How will we use the information about you?

David M Robinson never sells personal data.

We collect information about you to process your order, manage your account and to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website.

We retain your personal information in order to provide a high quality aftersales service, including the ability to produce up to date valuation documents for the purposes of insurance; and to verify guarantee information. In the case of guarantees, your data may be shared with the relevant brand in order to maintain their records.

We may also need to retain and disclose certain information about you to certain appropriate agencies. For example, this could be to conduct anti-money laundering checks and to assist with fraud and crime prevention and detection.

David M Robinson takes all responsible and reasonable steps to ensure the personal data that we store is secure.

Marketing

David M Robinson Ltd would like to send you information that we think will be relevant and of interest to you. We may also contact you from time to time with information about in store events, or invitations to private client functions. We legally hold and process this information as we reasonably believe you have a legitimate interest in the information we send you. We also share this data with carefully selected and ICO registered third party processors, such as Address Intelligance Ltd (ICO registered number ZA183618) who process your data on our behalf. This helps us provide relevant postal marketing collateral to both existing and new clients. You have the right to opt out at any point. If you no longer wish to be contacted for marketing purposes, please send a copy of your details to ‘data@davidmrobinson.co.uk’.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all of your personal information, please email or write to us at the below address. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used by David M Robinson Ltd, to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, this may result in some of our website features not functioning as they were intended to.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website. Should you click through to another website, please read their privacy policy to understand how and why they may process your data.

Access to information

You have the right to request a copy of personal information that we hold about you. To do this, simply write to the Marketing Department, David M Robinson, 14 Railway Street, Altrincham, Cheshire, WA14 2RE.

If you believe that any information, or to request copy of the details which we hold, please contact us on data@davidmrobinson.co.uk. We will thereafter correct any information found to be incorrect. You can find detailed information about your rights under the Data Protection legislation on the UK Information Commissioner’s website: http://www.ico.org.uk/

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 3rd July 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you.

Email us: data@davidmrobinson.co.uk

Write to us: David M Robinson (FAO Marketing Department)
 14 Railway Street
 Altrincham
 Cheshire
 WA14 2RE.

Call us: 0161 925 4499