Like all good company owners (especially founders) I am always delighted to receive comments and feedback from my customers. The feedback we have received over the years has always been productive; we’ve learnt from our mistakes, improved our systems and helped our customers in numerous ways. Likewise it’s always been a pleasure for me to hear about great customer service stories provided by my customers and passed onto my store teams.
If you send me an email, I promise I will read your comments with interest and contact you as soon as possible. A little detail always helps so if possible please include details like receipt numbers, staff names and dates. Your comments are the first thing I read each day, nothing is more important to me in business.
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